24/7 Safe Service
We understand your safe is an essential part of your business, and protecting your assets is our No. 1 priority. That is why American Security Products Company (AMSEC) offers the industry’s largest technical service team.
Our national call center has a dedicated staff of over 20 U.S.-based technicians available 24 hours a day, 7 days a week to support our customers’ service needs. Because our phone support staff has extensive training on all AMSEC products, we are able to resolve 70% of service requests over the phone. Your team is at risk when your assets are not protected. That is why in most cases that require service, a technician will be on site within 24 hours and the case resolved within 48 hours.
There is no one better to support the complex access control and cash-management systems that are integrated into today’s high-tech loss prevention solutions. As the designer and manufacturer of these systems, we have unequaled knowledge and capabilities to get you up and running as quickly as possible.
Our national service center works directly with a nationwide network of certified service technicians that understands your business needs and knows how to get the job done right.
AMSEC offers national commercial customers annual service agreements that ensure priority service and fixed annual costs. Our agreements provide peace of mind and continued operational excellence of your hardware investment.
AMSEC’s service implementation team has decades of experience delivering and installing safes. When the opioid epidemic hit, we were called upon to keep pharmacies secure and managed a national roll-out of over 16,000 safes in 15 months, curbing the crime spree. We have successfully managed large national rollouts for major retailers, including delivering and installing over 10,000 safes for one customer in a 12-month period. Our team of experts can solve all installation challenges and dispose of your existing safes.